Thanks for your interest in working with us! Defendify is a fast-growing, fun-loving cybersecurity startup with a small, vibrant team and head offices in Portland, Maine. Resourcefulness, responsiveness, problem-solving, can-do attitude, and empathy are core values that shape who we are, what we do, and how we deliver amazing customer experiences.
We’re looking for a Customer Success Manager to join us full-time. Someone with a customer-first mindset who is passionate about nurturing relationships and strives for continuous improvement. The successful candidate is a great communicator who identifies and addresses key issues with urgency, efficiency, and empathy. Customer satisfaction and retention are your superpowers, churn is your kryptonite.
We are looking for a team player who:
Please note, direct cybersecurity experience is not required. Guidance and necessary training will be provided.
You are not alone in your role: The Defendify team is made up of "A" players dedicated to your training and success. We thrive on a transparent management philosophy that fosters team collaboration.
Compensation and Benefits
This is a flexible position open to candidates with varying levels of experience and offers significant long-term growth potential. Compensation is competitive and commensurate with experience, and is variable based on personal performance. Our benefits package is comprehensive and includes health, dental, and vision coverage, educational reimbursement, a 401(k) program, paid time-off, and more.
Love What You Do
With Defendify everyone enjoys a flexible work environment allowing team members to work remotely and/or from our head office in Portland, ME. It’s a fun and energetic culture where everyone genuinely cares about each other and the work they do. We're passionate about our product, the problems we're solving, our customers, our partners, and our team. We're in it together, enjoying work and play every day. That includes impromptu social outings and celebrations, company huddles and meetups, team building events, and charity work—even in a remote team digital world!
This position offers a great opportunity to make an impact as a part of a small team solving big problems, making cybersecurity possible for all businesses. Are you a creative self-starter with an appetite to learn and grow? If so, we'd love to hear from you!